This is what they told me
I’ll be happy to provide further explanation.
You see, we have two similar tokens available on our platform - POA and POA20. POA is operated via its own network (the one that you’ve used to conduct this operation), while POA20 is an ERC-20 token. I can see that you’ve used an ethereum address for this deposit, this is why the funds weren’t credited. This address that you’ve used is not programmed to handle POA deposits, unfortunately.
At the moment we don’t have software to recover these funds mistakenly sent via an incorrect network. However, we’ll surely let you know if we implement it.
I’m sorry to bring these unfortunate news. Don’t hesitate to contact us in case of any further question.
this is the transaction