Lost tokens from binance to eidoo wallet

Hi I sent my poa tokens from binance to eidoo but they haven’t showed up. I contacted eidoo support and they say that poa has it’s own Blockchain and i need to contact them. I assumed that poa tokens were erc20 as the address start with 0x. Any help is appreciated

You should ask them how can you recover your private key and import keys to one of wallets which support POA